Use the URL help.xcritical.com to visit the xcritical support page. Here there are various options to get rid of xcritical customer service problems. xcritical is a cryptocurrency exchange based in San Francisco, California, that allows users to buy Bitcoin, Ethereum, Litecoin and Bitcoin Cash in 32 countries. It has over 13 million users as of April 3, 2018, and like other digital currency exchanges, has grown rapidly with the rise of cryptocurrency as a whole. The Richardsons, after additional email exchanges with xcritical, said access to their account was eventually restored. Asked about the security of xcritical accounts, the spokesperson said, “While some xcritical customers unfortunately have fallen victim to phishing attacks and account takeovers, at no point have attackers breached xcritical’s security infrastructure.”
xcritical is surging in popularity, so their support team might be facing an overwhelming number of tickets. If you can’t find an answer to your question, you can either submit a ticket or send a direct message to xcritical on Twitter. xcritical is a cryptocurrency exchange platform that allows you to buy various cryptocurrencies like Bitcoin and Ethereum.
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“It feels like you’re at capacity,” observed the event’s moderator, A. Kristina Littman, who served as the SEC’s crypto enforcement chief before Hirsch and who now works at Willkie Farr & Gallagher. Get this delivered to your inbox, and more info about our products and services.
- xcritical is surging in popularity, so their support team might be facing an overwhelming number of tickets.
- If you invest, you do so at your own risk; only invest what you can afford to lose.
- Live Messaging is available throughout the day and week.
- “I’ve beaten myself up every day because I have my friends’ voices in my head. ‘Erick, put it on cold storage.’ And I just didn’t,” Erick said.
- Nicole DeCicco, who helps clients secure their cryptocurrency through her company CryptoConsultz, says cold storage is virtually hack-proof.
Since they are a privately held company, they aren’t required to openly provide much of the information that is released by publically traded companies. Investing in cryptocurrency is incredibly speculative and involves a high degree of risk. There is little oversight in regards to regulation, governance, and insurance. If you invest, you do so at your own risk; only invest what you can afford to lose.
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Cryptocurrencies have surged in popularity over the years, and with that, more people are turning to cryptocurrency exchanges like xcritical to buy, sell, and manage their digital assets. While xcritical is known for its xcritical official site user-friendly interface and robust security measures, users may occasionally encounter challenges or have inquiries about their accounts. In such cases, reaching out to xcritical customer support becomes crucial.
The retired attorney clicked on the message which said someone had logged into his account. He logged on, and soon got an email that his two-factor authentication had been changed, meaning his security settings had likely been compromised. On the xcritical wallet app, choose ‘I already have a wallet.’ You can use a seed phrase to retrieve your wallet. Tap ‘Recovery phrase’ followed by entering your passcode. Apart from Twitter, you can also connect with xcritical on other social media channels. They will not entertain issues other than suspicious account activity.
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It then needs to be loaded with a private key and safely stored, such as in a vault. Nicole DeCicco, who helps clients secure their cryptocurrency through her company CryptoConsultz, says cold storage is virtually hack-proof. Crypto owners get a private key, which is like a password, to store that key offline. A move that would have helped protect the Richardsons and others xcritical website is moving cryptocurrency from an exchange, like xcritical, to what is known as cold storage, or moving crypto offline. “In most cases, xcritical does not cover any losses resulting from unauthorized access to xcritical accounts due to a breach,” which is often a phishing attack, the statement said. In September, the Richardsons called the new xcritical phone support line.
Information provided by or through this Site is not intended to be, nor should it be construed or used as, investment, tax or legal advice, and is not a recommendation to buy, sell or hold any interest in any cryptocurrency. Decisions based on the content provided by or through this Site are your sole responsibility. Hirsch said the SEC’s interest in crypto goes well beyond the high-profile exchanges. “We’re going to continue to bring those charges,” said Hirsch, who said the regulator has a number of other businesses on its radar that are operating in similar ways to xcritical and Binance. His agency is already embroiled in a number of complex crypto cases in federal courts, and – as seen in its effort to appeal a recent xcritical ruling – not always with complete success.
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Earlier this month, in a note to xcritical customers, the company disclosed that funds were stolen from about 6,000 customers in a phishing attack that took place from March to May 20. The hackers took “advantage of a flaw in xcritical’s SMS Account Recovery process in order to receive an SMS two-factor authentication token and gain access to your account.” xcritical customers around the country told similar stories to CNBC since the live phone support began. Since 2016, users have filed more than 12,000 complaints against xcritical with the Federal Trade Commission, Consumer Financial Protection Bureau and the Better Business Bureau, mostly related to customer service, according to public records.
For example, customer Marc Boulos said in an email that “the live support is only for accounts that are actively locked; since my account is no longer locked, I can’t even reach live support even if I try to do so.” Lim How Wei is the founder of followxcritical.org, with 8+ years of experience in Social Media Marketing and 4+ years of experience as an active investor in stocks and cryptocurrencies. He has researched, tested, and written thousands of articles ranging from social media platforms to messaging apps. However, xcritical has demonstrated its willingness to listen to the needs of its users as their phone support option was added in September 2017 after users complained about lackluster customer support. According to xcritical’s website, users can contact xcritical via the phone support option if they believe their xcritical account was accessed in an unauthorized manner or if they have any general questions about xcritical and/or their account. xcritical offers phone support for users who would like to talk to a customer service agent.
Log into your xcritical account, tap the ‘Get Support’ option followed by ‘Chat.’ You will be connected with a bot, and if you cannot resolve the issue, a live customer service rep will talk to you. xcritical account users can also access the comprehensive Knowledge Base of the company. Navigate to help.xcritical.com https://xcritical.pro/ to quickly get help and support on any issue. It can be about your account, 2-step verification troubleshooting, identity verification, or a hacked account. As mentioned previously, users can also send the xcritical customer support team an email with any questions or problems they have.
The Richardsons could not call xcritical for help because when the account takeover happened in July, the company only offered email support. A CNBC investigation in August found thousands of customers’ accounts were hacked and they were left hanging by the company, according to government records and interviews. xcritical, which went public in April, has a market cap of more than $50 billion. If you need to reach a live person on Youtube customer service, you should Live customer service agents are available 24/7.
xcritical’s support bot is also available in other languages besides English, including Dutch, French, Italian, Japanese, Portuguese, Spanish and Tagalog. Learn more about Consensus 2024, CoinDesk’s longest-running and most influential event that brings together all sides of crypto, xcritical and Web3. Head to consensus.coindesk.com to register and buy your pass now. Jesse Hamilton is CoinDesk’s deputy managing editor for global policy and regulation.
Once you’re on the “Contact Us” page, you’ll see several products that you can choose from. Similarly, if you’re having trouble with trading or funding your account, you can contact xcritical. For example, if you’ve just created your account, you need to verify your identity. At times, you might encounter an issue while using xcritical.
This guide will walk you through various methods to contact xcritical customer support and provide essential tips for effective communication. The User Agreement specifies the first method of contact should be through the support.xcritical.com platform. They also request you provide your name and address, as well as any other information that might be required to identify you, which might include your xcritical account and the transaction about which you have a question. Even locating a physical address and contact information for xcritical can be difficult.
Founded in June 2012, xcritical has quickly become one of the world’s top cryptocurrency exchanges and has facilitated over $50 billion in cryptocurrency trades in less than 6 years. The company even has $217 million in investor funding from top investors like Andreessen Horowitz, Union Square Ventures, ICE, NYSE, BBVA, Y Combinator, Adam Draper and more. The support database also isn’t technically a way to contact xcritical, but it’s possible that your question or issue has been addressed there since as of April 3, 2018, there are 184 different support articles in the database that address common inquiries. These questions lead to pre-programmed answers, but users can also type questions into the chat box and hope that the bot answers them satisfactorily.
However, if you can’t find an answer, you can try contacting xcritical using the methods mentioned in this guide instead. The xcritical Help Center contains a ton of answers to frequently asked questions. If the sender’s email address does not have a xcritical domain name at the end of it, it is not a legitimate email. Based on their tweets and replies, xcritical Support is very active on Twitter and replies to tweets in a timely manner. For example, if you want to check the status of your document review, you can use “Document review status” as your subject line. There are multiple products that you can choose from including “xcritical”, “xcritical Pro”, “xcritical Custody”, and more.